Terms and Conditions

Last Updated: 15 May 2025

Psyche is a product of Stepsailor UG (haftungsbeschränkt)

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SERVICES.

These Terms of Use (the "Terms") constitute a legally binding agreement between Stepsailor UG (haftungsbeschränkt) with its registered office at Karlsbaderstraße 13, 86899 Landsberg am Lech, Germany (hereinafter "Psyche," "we," "us," or "our") and any individual or entity ("User," "you," or "your") who accesses or uses our AI voice companion platform and related services (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.

1. SERVICES DESCRIPTION AND DISCLAIMER

1.1 Psyche provides an artificial intelligence voice companion platform designed to support mental wellbeing through conversation. The Services are provided on a package basis, where Users purchase packages that include a specified number of conversations or duration of access.

1.2 Disclaimer of Professional Services: The Services are not a substitute for professional mental health treatment or medical care. Psyche does not provide therapy, counseling, diagnosis, or treatment of any kind. The Services are not intended for use in emergencies or crisis situations. In case of emergency, contact appropriate emergency services, crisis hotlines, or mental health authorities immediately.

1.3 Psyche reserves the right to modify, update, or discontinue any aspect of the Services at its sole discretion.

2. ACCOUNT REGISTRATION AND SECURITY

2.1 To access the Services, you must register for an account and provide accurate, current, and complete information as prompted. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

2.2 You agree to notify Psyche immediately of any unauthorized use of your account or any other breach of security. Psyche shall not be liable for any loss or damage arising from your failure to comply with this section.

2.3 Psyche reserves the right to refuse registration, terminate accounts, or deny service to anyone at its sole discretion.

3. ACCEPTABLE USE AND PROHIBITED ACTIVITIES

3.1 You agree to use the Services in compliance with all applicable laws and regulations. You shall not use the Services to:

(a) Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable; (b) Plan, encourage, or facilitate illegal activity or self-harm; (c) Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity; (d) Attempt to gain unauthorized access to the Services or related systems; (e) Interfere with or disrupt the integrity or performance of the Services; (f) Engage in any activity that could damage, disable, overburden, or impair the Services; (g) Use the Services as a substitute for professional mental health services when such services are necessary; (h) Rely on the Services for medical, psychological, or psychiatric advice; (i) Harvest, collect, or store personal information about other users; or (j) Use the Services in any manner that could expose Psyche to liability.

3.2 Psyche reserves the right, but has no obligation, to monitor any activity and content associated with the Services. Psyche may investigate any reported or suspected violation of these Terms and take any action that it deems appropriate.

4. PACKAGES AND PAYMENT

4.1 The Services are available through the purchase of conversation packages. Each package provides access to a specified number of conversations or duration of use with our AI companion, as detailed at the time of purchase.

4.2 All purchases are final and non-refundable except as required by applicable law. Prices are exclusive of taxes unless stated otherwise.

4.3 Unused conversations or time within a package may expire after the period specified in the package description.

4.4 Psyche reserves the right to change its pricing at any time. Any price changes will not affect packages already purchased.

5. INTELLECTUAL PROPERTY AND LICENSES

5.1 Ownership: All intellectual property rights in and to the Services, including but not limited to software, algorithms, user interface, and content created by Psyche's AI (except to the extent it incorporates User input), are and shall remain the exclusive property of Psyche and its licensors.

5.2 Limited License to User: Subject to your compliance with these Terms, Psyche grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your personal use during the term of your purchased package or free trial.

5.3 License to Psyche: By submitting any content through the Services, you grant Psyche a worldwide, non-exclusive, royalty-free license to store, use, reproduce, modify, and display such content solely for the purposes of: (i) providing and improving the Services; (ii) addressing technical issues; and (iii) enforcing these Terms. If you have explicitly consented, your anonymized data may also be used to improve our AI systems.

5.4 You represent and warrant that you own or have the necessary rights to grant the licenses in this section.

6. DATA SECURITY AND PRIVACY

6.1 Psyche implements reasonable technical and organizational measures to protect User data. All data collected through the Services is encrypted to ensure your privacy and security.

6.2 Psyche's collection and use of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

6.3 You acknowledge that no method of transmission over the Internet or electronic storage is 100% secure, and Psyche cannot guarantee absolute security.

7. TERM AND TERMINATION

7.1 Term: These Terms will remain in effect until terminated by either party as set forth below.

7.2 Termination by User: You may terminate your use of the Services at any time by deactivating your account or providing written notice to Psyche.

7.3 Termination by Psyche: Psyche may terminate or suspend your access to the Services immediately and without prior notice if: (a) You breach any provision of these Terms; (b) Psyche is required to do so by law; (c) Psyche determines, in its sole discretion, that providing the Services to you is no longer commercially viable; or (d) Psyche ceases to offer the Services.

7.4 Effect of Termination: Upon termination, your right to use the Services will immediately cease. Sections 5, 8, 9, 10, 11, and 12 shall survive termination.

7.5 No Refunds: Termination of your account for any reason shall not relieve you of any obligation to pay any accrued fees, and no refunds will be provided for unused portions of purchased packages unless required by applicable law.

8. DISCLAIMER OF WARRANTIES

8.1 The Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

8.2 Psyche does not warrant that (a) the Services will meet your requirements; (b) the Services will be uninterrupted, timely, secure, or error-free; (c) the results that may be obtained from the use of the Services will be accurate or reliable; or (d) any errors in the Services will be corrected.

8.3 No advice or information, whether oral or written, obtained by you from Psyche or through the Services shall create any warranty not expressly stated in these Terms.

8.4 Specific Disclaimer for AI Technology: The AI technology used in the Services has inherent limitations. The AI may not understand complex emotions, cannot diagnose medical or psychological conditions, and may occasionally provide inaccurate or inappropriate responses. You acknowledge these limitations and agree to use the Services accordingly.

9. LIMITATION OF LIABILITY

9.1 To the maximum extent permitted by applicable law, in no event shall Psyche, its affiliates, directors, employees, agents, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other intangible losses, that result from the use of, or inability to use, the Services.

9.2 Psyche's total liability to you for all claims arising from or relating to these Terms or your use of the Services shall not exceed the amount paid by you for the Services during the six (6) months preceding the date of the claim.

9.3 The foregoing limitations will apply even if Psyche has been advised of the possibility of such damages.

9.4 Specific Limitation for Mental Health: Psyche is not a mental health professional or medical provider. Psyche expressly disclaims all liability for any outcomes related to mental health, emotional wellbeing, or personal decisions made in connection with using the Services. The Services are not a substitute for professional medical advice, diagnosis, or treatment.

9.5 Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you.

10. INDEMNIFICATION

10.1 You agree to defend, indemnify, and hold harmless Psyche, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Services; (c) your User Content; or (d) your violation of any rights of another.

11. AGE REQUIREMENTS

11.1 The Services are not directed to individuals under the age of 16. You must be at least 16 years old to use the Services. If you are between the ages of 16 and 18 (or the age of legal majority in your jurisdiction), you may only use the Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

12. GENERAL PROVISIONS

12.1 Entire Agreement: These Terms constitute the entire agreement between you and Psyche regarding the Services and supersede all prior agreements and understandings, whether written or oral.

12.2 Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

12.3 Waiver: The failure of Psyche to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

12.4 Modification: Psyche reserves the right to modify these Terms at any time. We will provide notice of any material changes through the Services or by other means. Your continued use of the Services after such notice constitutes your acceptance of the modified Terms.

12.5 Assignment: You may not assign these Terms or any rights or obligations hereunder without Psyche's prior written consent. Psyche may assign these Terms without restriction.

12.6 Force Majeure: Psyche shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Psyche's reasonable control.

12.7 Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of Germany Bavaria, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Munich Germany, and you hereby irrevocably consent to the personal jurisdiction and venue therein.

12.8 Contact Information: If you have any questions about these Terms, please contact us at:

Email: yagmur@psycheholistic.com

Address: Karlsbaderstraße 13, 86899 Landsberg am Lech, Germany

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.