Legal

Terms of Use

Kleia is a product of Stepsailor UG (haftungsbeschränkt)

Last Updated: 28 June 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES.

These Terms of Use (the "Terms") are a binding agreement between Stepsailor UG (haftungsbeschränkt), Karlsbaderstraße 13, 86899 Landsberg am Lech, Germany ("Kleia," "we," "us," or "our") and the individual ("User," "you," or "your") who accesses or uses the Kleia mobile application and related services (the "Services"). By creating an account or otherwise using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD, ACCESS, OR USE THE SERVICES.

1. What Kleia Is — and What It Is Not

1.1 Service Description. Kleia is a mobile application, currently available on iOS, providing an AI-driven mentoring and self-reflection experience. You interact with Kleia by typing messages or recording your voice, which we transcribe into text, and Kleia's AI replies based on your input. The Services may be offered free of charge for some or all users, on a paid subscription basis, or both, as described in Section 5.

1.2 Not Therapy. Not Medical Care. Not Crisis Support. Kleia is a self-reflection and personal-development tool. It is designed to engage you in a conversational, mentoring style — including by asking questions that invite you to examine your thoughts and beliefs — in a manner that may resemble, but is fundamentally different from, techniques used by licensed mental health professionals. Kleia is not, and does not hold itself out as, a substitute for a psychologist, psychiatrist, therapist, counselor, physician, or any other licensed healthcare professional. Kleia does not diagnose, treat, cure, or prevent any medical or mental health condition, and nothing Kleia generates is medical, psychological, psychiatric, legal, or financial advice. You should independently verify anything Kleia tells you before acting on it and consult a qualified professional for any medical, mental health, legal, or financial matter.

1.3 You Are Talking to a Computer Program. Kleia's replies are generated entirely by artificial intelligence software. Kleia is not a human being, has no consciousness or feelings, and cannot feel human emotion. Any impression that Kleia "understands" or "cares about" you is a product of how the software is designed to communicate, not an actual relationship. We will identify Kleia as an artificial intelligence system at the start of your use of the Services, and at reasonable, regular intervals during extended continuous use — for example, through an in-app notice such as: "KLEIA IS A COMPUTER PROGRAM AND NOT A HUMAN BEING. IT IS UNABLE TO FEEL HUMAN EMOTION."

1.4 Emergencies and Crises. Kleia is not designed, monitored, or intended to handle emergencies or crises, including mental health crises, suicidal ideation, self-harm, abuse, or medical emergencies. If you are experiencing an emergency or crisis, stop using the Services and immediately contact:

Emergency services (911 in the US, 112 in the EU, or your local emergency number);
A crisis hotline or text line available in your country (for example, in the US, call or text 988 for the Suicide & Crisis Lifeline);
A qualified healthcare provider or licensed mental health professional; or
A trusted person near you.

1.5 Best-Effort Safety Feature; No Guarantee. As an additional, voluntary measure — and not a substitute for the precautions in Section 1.4 — Kleia's AI is designed to make a best-effort attempt to recognize statements indicating a risk of suicide or self-harm and, when it does, to direct you to crisis hotlines or other resources appropriate to your region. This feature is automated and best-effort only. It will not catch every instance of risk, may misinterpret your message, may be delayed, or may fail entirely, including for technical reasons outside our control. No human moderator reviews conversations in real time, and we cannot dispatch emergency services or otherwise intervene. To the maximum extent permitted by law, Kleia disclaims all liability for any failure of this feature to detect or respond to a statement indicating risk of harm, and for any consequence of relying on it in place of the precautions in Section 1.4.

1.6 AI Limitations and Accuracy. Kleia's responses, transcriptions, and summaries are produced using third-party AI technology (Section 6) and automated analysis, which has well-documented limitations: it may misunderstand context, state things that are factually incorrect, miss sarcasm or nuance, and may occasionally generate responses that are inappropriate or upsetting. You accept these limitations as inherent to the Services.

1.7 Changes to the Services. We may add, modify, suspend, or discontinue any feature of the Services at any time, with or without notice, except as required by law (for example, for active paid subscriptions, see Section 5).

2. Eligibility and Accounts

2.1 Minimum Age. The Services are for adults only. You must be at least 18 years old and have full legal capacity to use the Services. We do not knowingly permit anyone under 18 to use the Services, regardless of parental consent, given the personal nature of the content involved. If we learn an account is used by, or on behalf of, someone under 18, we will terminate it and delete the associated data as described in our Privacy Policy.

2.2 Account Registration. You must register an account and provide accurate, current, and complete information. You are solely responsible for your login credentials and for all activity under your account.

2.3 Security. Notify us immediately (Section 14) of any unauthorized use of your account. We are not liable for loss arising from your failure to safeguard your account.

2.4 Our Discretion. We may refuse, suspend, or terminate any account at our discretion, including where we reasonably believe these Terms have been violated or that the account poses a risk, or belongs to someone under 18.

3. Acceptable Use

3.1 You agree not to use the Services to:

upload or generate prompts intended to produce content that is unlawful, harassing, threatening, defamatory, or obscene;
plan, encourage, or facilitate illegal activity, violence, or self-harm to yourself or others;
impersonate any person or entity, or misrepresent your affiliation with one;
attempt unauthorized access to the Services or related systems, or reverse-engineer, decompile, or extract the underlying models, prompts, or source code;
use bots, scrapers, or other automated means to access the Services;
interfere with or place unreasonable burdens on the Services or related networks;
use the Services as a substitute for professional medical, psychiatric, psychological, or legal advice where such advice is needed;
use the Services during a medical emergency or mental health crisis (Section 1.4); or
harvest data about other users or misuse information obtained from the Services.

3.2 We may, but are not obligated to, monitor use of the Services for compliance with these Terms, investigate suspected violations, and take any action we deem appropriate, including warning, suspending, or terminating accounts and, where legally required, reporting to authorities.

4. Your Content

4.1 Ownership. As between you and us, you retain ownership of the messages, voice recordings, and other content you submit ("User Content").

4.2 License to Us. By submitting User Content, you grant Kleia a worldwide, non-exclusive, royalty-free, sublicensable license to store, reproduce, transcribe, process, and analyze it solely to: (a) provide the Services to you (including generating replies, transcriptions, and summaries); (b) maintain, secure, and improve the Services and diagnose technical issues; and (c) comply with law and enforce these Terms. We do not use your conversation content to train or improve our own AI models, and we do not permit Anthropic, Deepgram, or any other AI provider to use it to train their models, except to the limited extent each provider's own data-handling practices are described in our Privacy Policy.

4.3 Your Warranties. You represent that you have the rights necessary to submit your User Content and that doing so violates no law or third party's rights.

5. Subscriptions, Free Access, and Payment

5.1 Current Free Access. As of the date of these Terms, Kleia is offered free of charge. We plan to introduce paid subscriptions and may limit, condition, or discontinue free access to some or all features at any time, including for existing accounts, subject to any notice required by law.

5.2 Apple In-App Purchase Only. All paid subscriptions and any other purchase of digital content within the Kleia iOS app are billed exclusively through Apple's In-App Purchase system. We do not collect or process your payment card details, and we are not a party to the payment transaction — your purchase is between you and Apple, governed by the Apple Media Services Terms and Conditions and the payment method on your Apple ID, in addition to these Terms.

5.3 Automatic Renewal. Subscriptions purchased through Apple automatically renew for the same period at the then-current price unless auto-renewal is turned off at least 24 hours before the period ends. Your Apple ID will be charged for renewal within 24 hours before the end of the current period.

5.4 Managing and Cancelling. Manage your subscription and turn off auto-renewal any time in your Apple ID settings (Settings > [your name] > Subscriptions). Cancelling stops future renewals but does not retroactively refund the current period; you keep access through the period already paid for.

5.5 Refunds. All refund requests for In-App Purchases must go to Apple (typically via reportaproblem.apple.com or the App Store), under Apple's own refund policies. We have no visibility into, or control over, Apple's refund decisions and cannot independently refund an In-App Purchase. Where required by applicable consumer law (including statutory withdrawal rights in the EU/EEA, UK, or elsewhere) and Apple's process cannot satisfy that right, we will honor it directly to the extent legally required.

5.6 Free Trials. We may offer free trials or introductory pricing through Apple's In-App Purchase system. Unless cancelled before the trial ends, it automatically converts to a paid subscription at the standard price.

5.7 Price Changes. We may change prices going forward. Changes are presented through Apple's standard mechanisms before taking effect, and you may decline by cancelling before the new price applies.

5.8 Taxes. Apple is generally responsible for collecting and remitting applicable taxes on In-App Purchases.

5.9 Other Payment Methods. If we later offer a payment method outside Apple's In-App Purchase system, we will update these Terms with the applicable billing, renewal, cancellation, and refund terms before making it available.

6. The Technology Behind Kleia

6.1 Third-Party AI Providers. Kleia's conversational features are powered by Claude, a large language model provided by Anthropic, PBC ("Anthropic"). Voice messages you record are transcribed into text using the speech-to-text service of Deepgram, Inc. ("Deepgram"). We may add, remove, or change AI or transcription providers over time; the current list and how each handles your data is in our Privacy Policy.

6.2 No Endorsement. Use of Anthropic's, Deepgram's, or any other provider's technology does not mean those companies endorse, monitor, or are responsible for Kleia or your conversations. Your relationship for purposes of the Services is with us, not with them.

7. Intellectual Property

7.1 Our IP. Except for User Content, all rights in the Services — including the application, software, design, trademarks, and AI-generated replies, summaries, or other output Kleia provides — are and remain the exclusive property of Kleia and its licensors.

7.2 License to You. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use the app on Apple-branded devices you own or control, solely for personal, non-commercial use, for as long as these Terms remain in effect and, where applicable, your subscription is active.

7.3 Feedback. Feedback or suggestions you send us may be used by us without restriction or obligation to you.

8. Apple App Store Terms

This Section applies because the Services are distributed through Apple's App Store and supplements the rest of these Terms. In the event of conflict regarding Apple's role, this Section governs.

8.1 Acknowledgement. These Terms are between you and Kleia only, not Apple Inc. ("Apple"). Kleia, not Apple, is solely responsible for the Services and their content.

8.2 Scope of License. The license in Section 7.2 is limited to a non-transferable license to use the app on Apple-branded products you own or control, as permitted by Apple's Usage Rules, and may additionally be used via Family Sharing or volume purchasing to the extent Apple's rules permit.

8.3 Maintenance and Support. We, not Apple, are solely responsible for maintenance and support of the app. Apple has no obligation to furnish any maintenance or support.

8.4 Warranty. We are solely responsible for any product warranties, to the extent not effectively disclaimed. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price to you; to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims relating to a warranty failure are our sole responsibility, subject to Section 11.

8.5 Product Claims. We, not Apple, are responsible for addressing your or any third party's claims relating to the app or your use of it, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy, or similar laws.

8.6 Intellectual Property Claims. If a third party claims the app, or your use of it, infringes their IP rights, we, not Apple, are solely responsible for investigating, defending, settling, and discharging that claim.

8.7 Legal Compliance. You represent you are not located in a country subject to a US Government embargo or designated "terrorist supporting," and are not on any US Government list of prohibited or restricted parties.

8.8 Third-Party Terms. Your use of the app must comply with any third-party agreement applicable to you (for example, your wireless data service agreement).

8.9 Third-Party Beneficiary. You and Kleia agree that Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right to enforce these Terms against you as a third-party beneficiary.

9. Term and Termination

9.1 Term. These Terms apply for as long as you maintain an account or use the Services.

9.2 Termination by You. You may stop using the Services at any time. The app's account settings currently allow you to log out, but not to delete your account or your data. To delete your account, contact us at the email in Section 14.

9.3 Termination by Us. We may suspend or terminate your access, with or without notice, if: (a) you breach these Terms; (b) required by law; (c) we reasonably believe your account poses a security, legal, or reputational risk; (d) we discontinue the Services generally; or (e) you do not meet the eligibility requirements in Section 2.

9.4 Effect of Termination. Your license to use the Services ends immediately upon termination. Sections 1, 4, 7, 9.4, 10, 11, 12, 13, and 15 survive termination. Termination does not entitle you to a refund except as described in Section 5.5 or required by law.

10. Disclaimer of Warranties

10.1 THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED UNDER LAW.

10.2 We do not warrant that: (a) the Services will meet your requirements; (b) the Services will be uninterrupted, secure, or error-free; (c) AI-generated content will be accurate, complete, or suitable for any purpose; or (d) errors will be corrected.

10.3 Specific AI and Wellness Disclaimer. You specifically acknowledge the AI limitations in Section 1.6, that Kleia is a wellness/self-reflection tool and not a healthcare service (Section 1.2), and that the crisis-related feature in Section 1.5 is best-effort and not guaranteed.

10.4 No advice or information, oral or written, obtained from us or the Services creates any warranty not expressly stated here.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, Kleia, its affiliates, officers, directors, employees, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, goodwill, or data, arising from your use of the Services, regardless of legal theory, even if advised of the possibility of such damages.

11.2 Aggregate Cap. To the maximum extent permitted by law, our total aggregate liability for all claims relating to these Terms or the Services will not exceed the greater of (a) the amount you paid us in the six months before the claim arose, or (b) one hundred euros (€100).

11.3 Health, Wellbeing, and Decisions. To the maximum extent permitted by law, we disclaim all liability for outcomes relating to your physical health, mental health, emotional wellbeing, relationships, finances, or decisions made in reliance on anything generated by the Services, including the crisis-related feature in Section 1.5. You remain solely responsible for your own decisions and actions.

11.4 Basis of the Bargain. You acknowledge we offer the Services in reliance on these disclaimers and limitations, which form an essential basis of our agreement.

11.5 Mandatory Law. Nothing here excludes liability that cannot be excluded under applicable law, including for death or personal injury caused by our gross negligence or willful misconduct, or rights that cannot be limited under the law of the EU/EEA member state where you, as a consumer, habitually reside. Where mandatory law grants rights this Section would otherwise limit, this Section applies only to the extent that law permits.

12. Indemnification

12.1 To the extent permitted by law, you agree to defend, indemnify, and hold harmless Kleia and its affiliates, officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your breach of these Terms; (b) your User Content; (c) your violation of any law or third party's rights; or (d) any action you take based on AI-generated content. This does not apply to the extent a claim arises from our gross negligence, willful misconduct, or violation of law, and nothing here limits any non-waivable consumer right you may have.

13. Dispute Resolution

13.1 Application. Section 13.2 applies if you reside in the United States; Section 13.3 applies to everyone else, and to US residents to the extent Section 13.2 does not apply or is found unenforceable.

13.2 Binding Arbitration and Class Action Waiver (US Residents).

Agreement to Arbitrate. You and Kleia agree to resolve any dispute arising out of or relating to these Terms or the Services (a "Dispute") through binding, individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, instead of in court, except either party may bring a qualifying individual claim in small-claims court.

Class Action Waiver. YOU AND KLEIA EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any class or representative proceeding.

Opt-Out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing the address in Section 14 with subject "Arbitration Opt-Out," including your name and account email. Opting out of arbitration does not opt you out of the class action waiver, which remains in effect to the extent enforceable.

Fees. Arbitration fees follow the AAA's Consumer Arbitration Rules and fee schedule, which generally caps your filing fee and may require us to bear most administrative costs.

Jury Waiver. If a Dispute proceeds in court rather than arbitration, you and Kleia each waive any right to a jury trial.

Severability. If any part of this Section 13.2 is unenforceable, the rest remains in force, except that if the class action waiver is found unenforceable, the entire agreement to arbitrate is void and Disputes will instead be resolved under Section 13.3.

13.3 Governing Law and Courts (Others). These Terms are governed by the laws of Germany (Bavaria), excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Subject to Section 13.4, the courts of Munich, Germany have exclusive jurisdiction over any Dispute.

13.4 Consumer Protections Preserved. If you are a consumer habitually resident in the EU/EEA or UK, nothing in this Section deprives you of mandatory consumer-protection rights of your country of residence, including the right to bring proceedings in, and have judgments enforced by, the courts of that country, to the extent such rights cannot be waived.

14. Contact and Notices

Email: support@psycheholistic.com

Address: Stepsailor UG (haftungsbeschränkt), Karlsbaderstraße 13, 86899 Landsberg am Lech, Germany

Arbitration opt-outs and legal notices should be sent to the email above with a clear subject line, or by post to the address above.

15. General Provisions

15.1 Entire Agreement. These Terms, with our Privacy Policy, are the entire agreement between you and Kleia regarding the Services and supersede prior agreements.

15.2 Severability. If a provision is unenforceable, it will be limited or eliminated to the minimum extent necessary, and the rest remains in force, subject to the special severability rule in Section 13.2.

15.3 No Waiver. Our failure to enforce a provision is not a waiver of it.

15.4 Modifications. We may modify these Terms at any time. We will notify you of material changes through the Services, by email, or other reasonable means, and update the "Last Updated" date. Continued use after changes take effect means you accept them; if you disagree, stop using the Services and, if you wish, request deletion of your account as described in Section 9.2.

15.5 Assignment. You may not assign these Terms without our written consent. We may assign them freely, including in a merger, acquisition, or sale of assets.

15.6 Force Majeure. We are not liable for failure or delay in performance from causes beyond our reasonable control.

15.7 Language. These Terms are provided in English. Translations are for convenience only; the English version controls, except where local law requires otherwise.

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.