Terms and Conditions
Last Updated: 12 August 2025
Kleia is a product of Stepsailor UG (haftungsbeschränkt)
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SERVICES.
These Terms of Use (the "Terms") constitute a legally binding agreement between Stepsailor UG (haftungsbeschränkt) with its registered office at Karlsbaderstraße 13, 86899 Landsberg am Lech, Germany (hereinafter "Kleia," "we," "us," or "our") and any individual or entity ("User," "you," or "your") who accesses or uses our AI voice companion platform and related services (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.
1. SERVICES DESCRIPTION AND DISCLAIMER
1.1 Service Description: Kleia provides an artificial intelligence voice companion platform designed as a wellness tool to help you log your thoughts, reflect on your experiences, and gain personal insights through conversation. The Services include voice conversation capabilities, transcription services, conversation summaries, personalized insights, and AI-generated daily reminders. The Services are provided on a subscription basis, where Users purchase recurring subscriptions that provide ongoing access to the Services for the duration of their subscription period.
1.2 Wellness Tool Disclaimer: The Services are designed as a wellness and self-reflection tool, not as a medical device, mental health treatment, therapy service, or substitute for professional healthcare. Kleia does not provide therapy, counseling, diagnosis, or treatment of any kind. The Services are not intended for use in emergencies or crisis situations.
1.3 Emergency Disclaimer: In case of emergency, mental health crisis, or urgent medical concerns, immediately contact:
- Emergency services (911 in the US, 112 in EU)
- Your healthcare provider
- A mental health crisis hotline
- Local emergency services
Do not rely on Kleia for emergency assistance or crisis intervention.
1.4 AI Technology Limitations: Our AI-generated insights, summaries, and daily reminders are based on automated analysis and may not always be accurate or complete. They should be considered as supplemental information for your personal reflection, not as professional advice.
1.5 Kleia reserves the right to modify, update, or discontinue any aspect of the Services at its sole discretion.
2. ACCOUNT REGISTRATION AND SECURITY
2.1 To access the Services, you must register for an account and provide accurate, current, and complete information as prompted. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
2.2 You agree to notify Kleia immediately of any unauthorized use of your account or any other breach of security. Kleia shall not be liable for any loss or damage arising from your failure to comply with this section.
2.3 Kleia reserves the right to refuse registration, terminate accounts, or deny service to anyone at its sole discretion.
3. ACCEPTABLE USE AND PROHIBITED ACTIVITIES
3.1 You agree to use the Services in compliance with all applicable laws and regulations. You shall not use the Services to:
(a) Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable; (b) Plan, encourage, or facilitate illegal activity or self-harm; (c) Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity; (d) Attempt to gain unauthorized access to the Services or related systems; (e) Interfere with or disrupt the integrity or performance of the Services; (f) Engage in any activity that could damage, disable, overburden, or impair the Services; (g) Use the Services as a substitute for professional healthcare, mental health services, or medical advice when such services are necessary; (h) Rely on the Services for medical, psychological, or psychiatric advice, diagnosis, or treatment; (i) Harvest, collect, or store personal information about other users; (j) Use the Services in any manner that could expose Kleia to liability; or (k) Use the Services during medical emergencies or mental health crises.
3.2 Kleia reserves the right, but has no obligation, to monitor any activity and content associated with the Services. Kleia may investigate any reported or suspected violation of these Terms and take any action that it deems appropriate.
4. SUBSCRIPTIONS AND PAYMENT
4.1 Subscription Plans: The Services are available through recurring subscription plans. Each subscription provides ongoing access to our AI companion and related features for the duration of your active subscription period, as detailed at the time of purchase.
4.2 Automatic Renewal: Subscriptions automatically renew at the end of each billing period (monthly, yearly, or other specified period) unless you cancel your subscription before the renewal date. You will be charged the then-current subscription rate for each renewal period.
4.3 Payment Authorization: By subscribing, you authorize us to charge your chosen payment method for the initial subscription period and all subsequent renewal periods until you cancel your subscription.
4.4 Billing and Charges: All subscription fees are charged in advance for each billing period. Charges will appear on your payment method statement under our billing descriptor. Prices are exclusive of taxes unless stated otherwise, and you are responsible for any applicable taxes.
4.5 Free Trials: We may offer free trial periods for new subscribers. Free trials automatically convert to paid subscriptions unless cancelled before the trial period ends. We may require payment method information to start a free trial.
4.6 Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will be effective at the end of your current billing period, and you will continue to have access to the Services until that time.
4.7 Refunds: Subscription fees are generally non-refundable except as required by applicable law. We do not provide refunds or credits for partial subscription periods or unused portions of your subscription.
4.8 Price Changes: We reserve the right to change our subscription pricing at any time. Price changes will be communicated to you in advance and will take effect at your next renewal date. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.
4.9 Suspension for Non-Payment: If payment for your subscription fails, we may suspend your access to the Services until payment is resolved. We may also terminate your subscription after a reasonable period of non-payment.
5. INTELLECTUAL PROPERTY AND LICENSES
5.1 Ownership: All intellectual property rights in and to the Services, including but not limited to software, algorithms, user interface, AI-generated summaries, insights, daily reminders, and other content created by Kleia's AI (except to the extent it incorporates User input), are and shall remain the exclusive property of Kleia and its licensors.
5.2 Limited License to User: Subject to your compliance with these Terms, Kleia grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your personal use during the term of your active subscription or free trial.
5.3 License to Kleia: By submitting any content through the Services (including voice recordings, conversations, and other user-generated content), you grant Kleia a worldwide, non-exclusive, royalty-free license to store, use, reproduce, modify, and display such content solely for the purposes of: (i) providing and improving the Services; (ii) generating transcriptions, summaries, insights, and personalized daily reminders; (iii) addressing technical issues; and (iv) enforcing these Terms.
If you have explicitly consented, your anonymized data may also be used to improve our AI systems.
5.4 You represent and warrant that you own or have the necessary rights to grant the licenses in this section.
6. DATA SECURITY AND PRIVACY
6.1 Kleia implements reasonable technical and organizational measures to protect User data, including secure data transmission protocols, access controls, and secure storage practices.
6.2 Data Processing: We process your voice recordings to generate transcriptions, summaries, personal insights, and daily reminders. This processing may involve sharing your data with third-party AI service providers who are contractually bound to protect your information and use it only for authorized purposes.
6.3 No Data Sales: We do not sell, rent, or lease your personal information to third parties. We never sell your personal data to third parties for any purpose, including marketing, advertising, or commercial use.
6.4 Kleia's collection and use of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.
6.5 You acknowledge that no method of transmission over the Internet or electronic storage is 100% secure, and Kleia cannot guarantee absolute security.
7. TERM AND TERMINATION
7.1 Term: These Terms will remain in effect until terminated by either party as set forth below.
7.2 Termination by User: You may terminate your use of the Services at any time by deactivating your account or providing written notice to Kleia.
7.3 Termination by Kleia: Kleia may terminate or suspend your access to the Services immediately and without prior notice if: (a) You breach any provision of these Terms; (b) Kleia is required to do so by law; (c) Kleia determines, in its sole discretion, that providing the Services to you is no longer commercially viable; or (d) Kleia ceases to offer the Services.
7.4 Effect of Termination: Upon termination, your right to use the Services will immediately cease. Sections 5, 8, 9, 10, 11, and 12 shall survive termination.
7.5 No Refunds: Termination of your account for any reason shall not relieve you of any obligation to pay any accrued fees, and no refunds will be provided for unused portions of your current subscription period unless required by applicable law.
8. DISCLAIMER OF WARRANTIES
8.1 The Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
8.2 Kleia does not warrant that (a) the Services will meet your requirements; (b) the Services will be uninterrupted, timely, secure, or error-free; (c) the results that may be obtained from the use of the Services will be accurate or reliable; (d) any errors in the Services will be corrected; or (e) AI-generated content, including summaries, insights, or daily reminders, will be accurate, complete, or suitable for your specific needs.
8.3 No advice or information, whether oral or written, obtained by you from Kleia or through the Services shall create any warranty not expressly stated in these Terms.
8.4 Specific Disclaimer for AI Technology: The AI technology used in the Services has inherent limitations. The AI may not understand complex emotions, cannot diagnose medical or psychological conditions, and may occasionally provide inaccurate or inappropriate responses in transcriptions, summaries, insights, or daily reminders. You acknowledge these limitations and agree to use the Services accordingly.
8.5 Wellness Tool Disclaimer: The Services are designed for wellness and self-reflection purposes only. Any insights, summaries, or recommendations provided by the AI should not be considered as professional advice, medical guidance, or therapeutic intervention.
9. LIMITATION OF LIABILITY
9.1 To the maximum extent permitted by applicable law, in no event shall Kleia, its affiliates, directors, employees, agents, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other intangible losses, that result from the use of, or inability to use, the Services.
9.2 Kleia's total liability to you for all claims arising from or relating to these Terms or your use of the Services shall not exceed the amount paid by you for the Services during the six (6) months preceding the date of the claim.
9.3 The foregoing limitations will apply even if Kleia has been advised of the possibility of such damages.
9.4 Specific Limitation for Wellness Services: Kleia is not a healthcare provider, mental health professional, or medical provider. Kleia expressly disclaims all liability for any outcomes related to physical health, mental health, emotional wellbeing, or personal decisions made in connection with using the Services or acting upon AI-generated insights, summaries, or daily reminders. The Services are not a substitute for professional medical advice, diagnosis, or treatment.
9.5 AI Content Disclaimer: Kleia disclaims all liability for the accuracy, completeness, or appropriateness of AI-generated content, including transcriptions, summaries, insights, and daily reminders. Users are solely responsible for how they interpret and act upon such content.
9.6 Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you.
10. INDEMNIFICATION
10.1 You agree to defend, indemnify, and hold harmless Kleia, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Services; (c) your User Content; (d) your violation of any rights of another; or (e) any actions you take based on AI-generated content from the Services.
11. AGE REQUIREMENTS
11.1 The Services are not directed to individuals under the age of 16. You must be at least 16 years old to use the Services. If you are between the ages of 16 and 18 (or the age of legal majority in your jurisdiction), you may only use the Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.
12. GENERAL PROVISIONS
12.1 Entire Agreement: These Terms constitute the entire agreement between you and Kleia regarding the Services and supersede all prior agreements and understandings, whether written or oral.
12.2 Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
12.3 Waiver: The failure of Kleia to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
12.4 Modification: Kleia reserves the right to modify these Terms at any time. We will provide notice of any material changes through the Services or by other means. Your continued use of the Services after such notice constitutes your acceptance of the modified Terms.
12.5 Assignment: You may not assign these Terms or any rights or obligations hereunder without Kleia's prior written consent. Kleia may assign these Terms without restriction.
12.6 Force Majeure: Kleia shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Kleia's reasonable control.
12.7 Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of Germany Bavaria, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Munich Germany, and you hereby irrevocably consent to the personal jurisdiction and venue therein.
12.8 Contact Information: If you have any questions about these Terms, please contact us at:
Email: yagmur@psycheholistic.com
Address: Karlsbaderstraße 13, 86899 Landsberg am Lech, Germany
By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.